Shipment and delivery conditions.
- The items shall be delivered to the address specified by the consumer unless otherwise agreed.
- This shop
- The items remain on our property until full payment of the purchase price.
- If the item is returned because it was not possible to be delivered to the address provided by the consumer. The consumer takes the cost of the failed dispatch.
- If items might be delivered to countries outside the European Union, the consumer will cover the additional cost of such transaction (delivery costs, customs duties, taxes, money transfer fees).
- When the consumer collects the items himself/herself, we will inform them through e-mail when the items are ready. In this case, the shipment will not be charged.
Transport damage
- If items are delivered with evident transport damage, please complain about such defects immediately to the delivery agent and contact us as soon as possible.
- Failure to make a complaint or contact us has no consequences for your statutory warranty rights. However, they help us to be able to assert our own claims against the carrier or the transport insurance.
Delivery
- Delivery costs: Free delivery for originals no bigger than 21×30 cm shipping within Germany and the European Union. For original items bigger than 21×30 cm we charge shipping costs of 4,00 € per order within Germany and 7,00 € within the European Union.
- Dispatch: We dispatch orders on Tuesdays of the following week after receiving the order.
- Delivery times: standard shipping (can take between 2-5 days after dispatch).
- For orders outside the European Union, please send me a message to hello@beatrizherrera.de and we will arrange it separately.
Find more information on returns on the Returns Policy and the all Terms and conditions